Privacy Policy

What type of information do you collect?

We receive, collect and store any information you enter on our website, Par-Q (physical readiness form) or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password,); payment details (including credit card information), basic health information (on the Par-Q form) comments, feedback, reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


If you have decided to purchase a membership you will have been required to fill out a Par-Q form on Google Docs to ensure that you can safely partake in the exercise classes.

If you are a Pay as You Go customer then you will be asked to fill out the form on arrival to the physical class or asked to complete it online.


Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To comply with health and safety guidelines to ensure you are safe and well to undertake classes;

  5. To comply with any applicable laws and regulations.


How do you store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We have stored your Par-Q forms on a secured Google Drive that is password protected. This information will not be shared but will be used for reference for the instructor, Claire Buck to ensure you are partaking in the exercises classes safely. All data that is stored on this drive will be deleted and removed after three years to ensure that you have updated your Par-Q form. If you end your membership at any time you data will be removed and deleted from the drive.


PAYG*customers will be asked to fill in a physical copy of the Par-Q form. This will then be uploaded onto the data base and the physical copy destroyed. If you are a PAYG* customer we will hold your information for three years. After this period, your information will be deleted.


PAYG*= Pay as you go


How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and text messages.


How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at clairesfitnessandwellbeing@gmail.com.


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at clairesfitnessandwellbeing@gmail.com